TERMS AND CONDITIONS
These terms and conditions (“Terms and Conditions”) govern all reservations for dining at the restaurant: noma, Refshalevej 96, 1432, Copenhagen C, Denmark (“the Restaurant”). The Restaurant is owned by noma af 2003 ApS, Strandgade 93, 1401 Copenhagen C, Denmark, VAT: 27394698.
Bookings are made by use of a third-party booking platform operated by Tock LLC. Your booking is governed by their terms and conditions (https://www.tocktix.com/terms)
Prepayment of the menu is required upon booking.
Tables of 2 (including our shared table) can be cancelled with a refund up until 5 business days* prior to the reservation date (the date of the dinner) after which point, the prepayment is non-refundable. Please note that the administration fee is non-refundable.
Tables of 4, 6 and 8 can be cancelled with a refund up until 5 p.m. 10 business days* prior to the reservation date (the date of the dinner) after which point, the prepayment is non-refundable. Please note that the administration fee is non-refundable.
*) If you are travelling from outside of Denmark, we have extended our cancellation policy to 21 days (i.e. to cancel with a full refund, we must be notified of a cancellation 21 days before the date of your reservation). This extended notice period will give our team the best chance possible to refill any seats affected by continued travel disruptions.
1.3 Reduction in party size
If a reduction in the size of the party takes place prior to the reservation date, we are unable to issue a refund for the deducted guest(s), unless we can place you at a smaller table. This option will be subject to availability. Reductions on the day of reservation will not be refunded.
Private dining room bookings require a minimum spend of DKK 55,000 regardless of the number of guests. A deposit of DKK 25,000 is required at the time of booking.
2.1 How to book a private dining room
Bookings for the private dining room can be made by emailing firstname.lastname@example.org. Please include the following information:
- Number of diners (up to 20 guests)
- Dates of reservation (date and time)
- Whether you would like to be placed on the waiting list if we cannot meet your desired booking
If the requested dates are free, you will receive a confirmation email within approximately 12 hours. You will be asked to prepay the deposit of DKK 25,000 within 72 hours in order to complete your booking.
When your payment has been accepted, you will receive a receipt by email. The booking is not final until you have received confirmation of your booking and payment.
If you find any errors in your booking, e.g. your contact information, please let us know as soon as possible at email@example.com.
Wine and juice pairings are available, as well as wines by the glass or bottle from our wine list. Drink orders must be sent by email to firstname.lastname@example.org no later than 72 hours prior to the time of the reservation. Unfortunately, orders cannot be placed upon arrival. That said, we will of course do our very best to meet any additional requests on the day of the reservation.
Further details on the cost of dining at the Restaurant and other practical matters are found on our website (https://noma.dk/food-and-wine/).Such details are provided strictly for information purposes only and do not form part of these Terms and Conditions.
2.3 Cancellation Policy
Bookings are not subject to the right of cancellation under the Danish Consumer Protection Act, see Section 18 (2), no. 12. However, noma offers the following cancellation policy: Private Dining Room can be cancelled with a full refund up until 10 business days prior to the reservation date (the date of the dinner) after which point, the deposit of DKK 25,000 is non-refundable. In the event of cancellation on the day or no show, the full minimum spend of DKK 55,000 will be charged. Fees related to the payment (invoice fee, wire transfer fees etc.) are non-refundable regardless of the cancellation notice.
E.g. if your reservation is valid for Friday, your cancellation must be made no later than 5 p.m. on the Friday two weeks before.
Cancellations must be made by emailing email@example.com. You will receive a cancellation confirmation email within approximately 12 hours. The cancellation is not final until you have received this confirmation.
Payment of the deposit
A deposit of DKK 25,000 must be prepaid upon booking. Payment may be made by: Dankort, Visa, Visa Electron, MasterCard, EuroCard or American Express.
A flat rate administration fee of 2.3% will be applied at the time of online payment. The administration fee is non-refundable.
A deposit of DKK 25,000 must be prepaid upon booking, and the rest of the balance must be paid at the restaurant at the end of your reservation.
Payment at the restaurant may be made by Dankort, Visa, Visa Electron, MasterCard, EuroCard, American Express and cash.
A credit card fee will be applied (relative to specific credit card used) at the time of payment. The credit card fees are calculated and shown in connection with the payment. The following fees apply:
Private credit cards issued within the EU will have no surcharge
Corporate credit cards issued within the EU will be surcharged 0,75%
Credit cards issued outside of the EU including all Amex cards will be surcharged 3,13%
Payment by invoice
Payment may also be made by invoice. However, please be advised that a non-refundable handling fee of DKK 250 will be added.
3 Changes and assignments
3.1 The Restaurant reserves the right to cancel or change your booking in the event of unforeseen or other circumstances outside the Restaurant’s control, including (without limitation) weather conditions, problems with infrastructure entailing hardship of travel to the Restaurant, illness of the Restaurant’s chef or other key staff, natural disasters, utility interruptions, safety and security concerns (including outbreak of disease) or decisions from any authority.
The Restaurant is not obliged to find another suitable timeslot for your booking, but we will do our best to reschedule your booking. In the event of cancellation or if our suggested rescheduling of your booking is not acceptable to you, the Restaurant will refund the prepayment made by you. The refund will be made by using the same means of payment as the prepayment. The administration fee is non-refundable. The Restaurant will not be liable to you or any other person for any interest on your prepayment or other costs, expenses, losses or any consequential or indirect loss of costs resulting from such cancellation or rescheduling, including costs of travel or pre-booked accommodation.
3.2 Bookings at the Restaurant cannot be:
- used or otherwise disposed of in the course of any business or for the purpose of facilitating a third party’s business;
- sold or offered for sale to any third parties at a higher price than originally paid for at the booking;
- transferred, used or otherwise disposed of:
- for any promotional or commercial purpose (including any competition, advertising, promotion or auction or as a prize in any competition or sweepstake, whether for a business or a charity or otherwise); or
- to enhance the demand for any other goods or services; or
- combined with or incorporated as part of any other good(s) or service(s) (including as part of any hospitality, accommodation or travel package or service).
3.3 Any booking offered, used or disposed of in breach of this paragraph 5.2 may be cancelled, and anyone seeking to use the booking may be refused admission to or evicted from the Restaurant without refund or compensation.
4.1 Nothing in these Terms and Conditions operates to exclude, restrict or modify the application of any mandatory right or liability under applicable consumer law or any other statute where doing so would contravene that statute or cause any provision of these Terms and Conditions to be void (“Non-excludable Obligations”).
4.2 Except in relation to Non-excludable Obligations, all conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or conferred by statute, custom or general law imposing any liability or obligation on the Restaurant are expressly excluded under these Terms and Conditions.
4.3 Except in relation to Non-excludable Obligations, the Restaurant has no liability to you for any direct, indirect or consequential liabilities, losses, damages, costs and expenses, whether arising in contract, tort (including negligence) or otherwise suffered or incurred by any person
- in connection with or in any way relating to the booking, including:
- in connection with any disruption to or unavailability or failure of bookings, the platform, the Restaurant’s website or services;
- in connection with interference with or damage to computer systems or other electronic devices in connection with your use of the platform, the Restaurant’s website or services;
- in connection with errors, omissions or inaccuracies contained in any information published on the platform, the Restaurant’s website or supplied by the Restaurant to you via email or otherwise;
- as a result of any fraudulent use, misuse or misappropriation of your platform user account;
- as a result of any act committed by another person in connection with your (or another user’s) use of the platform, the Restaurant’s website or services;
- arising from any circumstance beyond the Restaurant’s control; and
- otherwise under or in connection with these Terms and Conditions.
5.1 Any failure to comply with these Terms and Conditions may result in the cancellation of a booking without compensation or refund.
5.2 These Terms and Conditions are governed by Danish law, in respect of the choice of law may be subject to mandatory legislation on consumer protection that applies in the country of residence of customer. Any dispute arising from or in connection with these Terms and Conditions will be submitted to the exclusive jurisdiction of the City Court of Copenhagen, in respect of mandatory legislation on consumer protection that sets out a different jurisdiction.
5.3 If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected.
5.4 Neither the Restaurant’s nor your failure to enforce any provision of these Terms and Conditions shall constitute a waiver of such provision. Such failure shall in no way affect the right to later enforce such provision. A waiver of any provision or right under these Terms and Conditions must be in writing and signed by the party entitled to the benefit of that provision or right.
5.5 These Terms and Conditions shall constitute the entire agreement between the parties on its subject matter and supersede any previous arrangements, agreements, representations, understandings or statements (whether verbally, in writing or in another format).
6 Complaint Handling Policy
Please contact noma if you are dissatisfied with your dining experience. noma will always try to find a suitable solution.
If we are not able to solve the issue together and you are a consumer, you may contact:
The Complaints Board for Hotel, Restaurant and Tourism under the Danish Competition and Consumer Agency.
1900 Frederiksberg C
+45 35 36 51 21, weekdays from 10 a.m. to 2 p.m.
the European Commission’s online complaint form: http://ec.europa.eu/consumers/odr/
This is especially relevant if you are a consumer residing in a different European country than Denmark. If you complain via this system, you must provide our email address:firstname.lastname@example.org