What personal information does the Company collect?
Personal information is any information or an opinion about you, or from which you may be reasonably identifiable, whether true or not, and whether recorded in a material form or not.
The types of personal information the Company may collect and hold include your name, address, email address and other contact details, bank, credit or other payment card details, dietary requirements or preferences.
Generally, the Company will not collect sensitive information about you (such as your race or ethnic origin, political beliefs or religion). If the Company needs sensitive information, it will ask your consent when it collects this information (unless an exemption applies).
How does the Company collect and hold your personal information?
Depending on how you choose to interact with the Company, the Company will collect your personal information from you through our Website, and when you communicate with us (either by email, telephone, in writing or in person). We may also collect personal information about you from third parties such the third party booking service provided by Tock, LLC.
Collecting information from visits to the Company’s website
The Company may collect information based on how you use its website. The Company uses ‘cookies’, web beacons and other similar technologies to collect non-identified/anonymous information about the users of its website such as the number of visitors, the number of pages viewed and the internet advertisements which bring visitors to the Company’s website. Certain other statistical information may be made available to us via our internet service provider and such information may include the IP and logical address of the server you are using. This information is collected to analyse and improve the Company’s website, its marketing campaigns and to record statistics on web traffic including the general geographic location of users and tracking the patterns of behaviour of visitors to the Website. Although you can usually modify your browser to prevent cookie use, if you do this, our Website may not work properly for you. No attempt is made by the Company to use this information to personally identify you.
Storage, security and integrity of your personal information
We will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information we collect is accurate, up-to-date, and complete, and that the personal information we use and disclose is accurate, up-to-date, complete and relevant (having regard to the purpose of the use or disclosure). To assist us, please ensure that the information you provide to us is accurate, up-to-date, and complete, and notify us of any changes to your personal information.
We will also take such steps (if any) as are reasonable in the circumstances to protect the personal information we collect and hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.
If we hold personal information about you that is no longer needed for any purpose for which it may be used or disclosed, we will take such steps as are reasonable in the circumstances to destroy or permanently de-identify that personal information.
How does the Company use your personal information?
The Company may collect, hold, use or disclose your personal information for the purposes of providing goods or services to you, so that it can administer your bookings, and provide facilities and services that you request. We may also collection personal information for the purpose of the general management and conduct of our business, and complying with our legal obligations, and for any other related purposes that would be reasonably expected by you.
How is personal information disclosed to others?
We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that other purpose or we are permitted to do so by law. The Company does not sell, rent or trade personal information to, or with, third parties.
In some circumstances your personal information may be disclosed to our related companies, and to third party service providers who perform operational, administrative and other related functions and services on behalf of the Company including:
- the third party booking service;
- mailing houses and printing companies;
- auditors and solicitors;
- information technology vendors; and
- other consultants.
How you may access or correct your personal information
You may contact the Company to request access to the personal information that it holds about you at any time. You may also ask the Company to correct information about you that you may believe is inaccurate, incomplete or out of date.
Please contact the Company using the contact details below if any of the personal information that the Company holds about you is not correct or complete, or if you wish to request access to the personal information which the Company holds about you. The Company will need to verify your identity before giving you access to, or correct, your personal information.
In certain circumstances, the Company may not be able to correct, or provide you with access to, your personal information. In these circumstances, the Company will write to you to explain and provide the reasons why.
How you may complain if you have concerns about how the Company has managed your personal information
If you have a compliant related to how the Company has managed your personal information, please contact the Company using the contact information below. The Company will review your complaint and respond within a reasonable time of it being notified.
If the Company is unable to satisfactorily resolve your concern or complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au make a query concerning your privacy rights, or to lodge a complaint with the OAIC about how we have handled your personal information, you can contact the Commissioner’s hotline on 1300 363 992. The OAIC has the power to investigate the matter and make a determination.
How to contact us
Telephone: +45 3296 3297
Mail: Strandgade 93, Copenhagen K, 1401, Denmark
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